Privacy Policy SGA99 — Malaysia Member Personal Data Protection

1Introduction and Scope of This Privacy Policy

Welcome to the Privacy Policy sga99. This document is an agreement between you as a user of our platform and sga99 as the platform operator, regarding how we manage your personal information.

When you register an account, log in, make a deposit, play games, or simply browse sga99.vu, you may share various types of personal information with us — either directly or automatically through our platform systems. We understand this is sensitive information, and we take that responsibility seriously.

This Privacy Policy applies to all users of the sga99 platform, including visitors, registered members, and active users of the sga99 mobile app on iOS and Android. It covers all services we offer — from online casino and sports betting to VIP programmes and promotions.

2Types of Information We Collect

Sga99 collects personal information only for legitimate and necessary purposes. The following are the categories of information we collect:

We not collect credit or debit card information directly — all payments are processed through integrated, licensed third-party payment providers that use industry-standard encryption.

3How We Use Your Information

Every piece of information we collect has a clear and legitimate purpose. sga99 uses your personal data for the following purposes:

• Account Management: To create, verify, and manage your account on the sga99 platform, including mandatory KYC processes;
• Transaction Processing: To accurately and securely process deposits, withdrawals, and any other financial transactions;
• Service Provision: To enable you to access all games, promotions, and features on the sga99 platform that you are eligible for;
• Platform Security: To detect and prevent fraud, money laundering, unauthorized access, and other security threats to the platform and its users;
• Customer Support: To address inquiries, resolve complaints, and provide effective technical assistance;
• Platform Improvement: To analyze usage patterns for the purpose of improving the design, performance, and user experience of the sga99 platform;
• Marketing Communications: To send promotional information, the latest bonuses, and exclusive offers — only if you have consented to receive them;
• Legal Compliance: To fulfill legal obligations, regulatory directives, and reporting requirements applicable to the platform.

4Disclosure of Information to Third Parties

Sga99 does not sell, does not rent, and does not trade your personal data to any third party for commercial purposes. However, under certain limited and lawful circumstances, we may share your data with the following parties:

• Payment Service Providers: To securely process your deposits and withdrawals through licensed and integrated payment networks;
• Game Providers: Minimum technical information required to operate the games you play through third-party platforms;
• Technical Service Providers: Companies that assist us in operating the platform infrastructure, including cloud hosting providers and cybersecurity services;
• Regulatory Body: When we are required by law or a valid authority directive to disclose certain information;
• Fraud Prevention: To fraud prevention agencies or law enforcement authorities where there is evidence of illegal activity involving your account.

All third parties we work with are bound by strict confidentiality agreements and are only permitted to use your data for specific, limited purposes.

5Data Storage and Security

The security of your personal information is our top priority. sga99 implements multiple layers of technical and organisational security measures to protect your data from unauthorised access, disclosure, alteration, or destruction:

• 256-bit SSL Encryption: All data transmitted between your device and sga99 servers is protected with industry-standard SSL encryption — the same standard used by banking institutions;
• Encrypted Password Storage: Your account password is not stored in plain text — it is encrypted using a one-way hashing algorithm that cannot be reversed;
• Internal Access Controls: Only authorised sga99 staff with a legitimate need may access your personal data, and every access is logged and monitored;
• 24/7 Monitoring: Our security systems are continuously monitored to detect any suspicious activity or intrusion attempts;
• Regular Security Audits: The sga99 platform undergoes regular independent security audits to ensure data protection standards are always up to date.

Data Retention Period: sga99 retains your personal information for as long as your account is active or as long as required for the purposes stated in this policy. After account closure, your data will be retained for the minimum period required by Malaysian law before being securely deleted.

6Cookies and Tracking Technologies

Sga99 uses cookies and similar tracking technologies to enhance your experience on our platform. Cookies are small text files stored on your device when you visit our website.

Types of cookies we use:

• Essential Cookies: Required for core platform functions such as login authentication and session security — cannot be disabled;
• Performance Cookies: Collecting anonymous information about how users interact with the platform to help us improve performance;
• Functional Cookies: Remembering your preferences such as language, display settings, and favourite game selections;
• Analytics Cookies: Helps us understand overall usage patterns to make better improvement decisions.

You can manage your cookie settings through your web browser settings at any time. Please note that disabling certain cookies may affect the functionality of some parts of the sga99 platform.

7Your Privacy Rights as a User

As a sga99 platform user, you have the following rights regarding your personal information. We are committed to making it easy for you to exercise these rights:

To exercise any of the above rights, please contact the sga99 privacy team via email or live chat. We will respond to your request within 14 working days.

8Children's Data Protection

The sga99 platform is strictly for individuals aged 18 and above. We do not intentionally collect any personal information from children or individuals under 18 years of age.

If we discover that personal information of a child has been collected without the knowledge or valid consent of a parent or guardian, we will take immediate steps to delete that information and close the account in question.

If you are a parent or guardian and believe your child has registered an account on the sga99 platform, please contact us immediately at [email protected] so that we may take appropriate action without delay.

9Amendments to This Privacy Policy

Sga99 reserves the right to update or amend this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or platform developments. Any amendments take effect immediately upon publication of the updated version on this website.

For significant amendments that materially affect your privacy rights, sga99 will endeavour to provide advance notice through one of the following channels:

• In-account notifications on sga99 when you log in;
• Email to the address registered in your account;
• A clear notice on the homepage of the sga99.vu website.

The "Updated" date displayed at the top of this page indicates when this Privacy Policy was last amended. It is your responsibility to review this page periodically. Continued use of the sga99 platform after any amendments are published constitutes your acceptance of the revised policy.

10Contact Our Privacy Team

For any questions, concerns, or requests regarding this Privacy Policy or how we handle your personal data, please do not hesitate to contact us:

• Privacy Email: [email protected]
• General Support Email: [email protected]
• Live Chat: Available 24/7 via the chat icon on the sga99 platform
• Response Time: We are committed to responding to all privacy enquiries within 14 working days

Our Bahasa Malaysia-speaking team is ready to help you understand your privacy rights and process any personal data requests quickly and transparently. You may also refer to the FAQ for answers to frequently asked questions about privacy.